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Shipping & Returns

Shipping Policy

Esperanto provides territory-wide delivery service, including Hong Kong Island, Kowloon, the New Territories, Tung Chung, Ma Wan, Discovery Bay and Airport. Please note that remote location may take more delivery time and extra delivery fees.

Esperanto's shipping charges will be calculated according to the higher the actual weight or volumetric weight of the goods and Esperanto may re-weigh and re-measure any shipment to confirm its calculation.

The customer is always primarily responsible for all charges and, regardless of payment by the recipient or a third party, the customer shall pay to Esperanto all freight, tariff (customs duties) and other charges payable by the recipient or third party but not yet paid.

Return & Exchange Policy

Except for the replacement guarantee conditions mentioned above, all sold goods are non-refundable.

Except for special circumstances, refunds are returned in the form of points, and the returned points are subject to the amount actually paid when the customer places the order.

The product is subject to price volatility, and the selling price is subject to the moment the order is issued, and the difference cannot be refunded if there are price adjustments or promotions afterwards.

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